Terms of Service

Last updated: June 2026

Welcome to Norvane. These Terms of Service govern your use of our website and the purchase of products from Norvane. By accessing our website or placing an order, you agree to these Terms.

1. General Information

This website is operated by Norvane. Throughout the site, the terms "we", "us", and "our" refer to Norvane.

Business Information

Company Name: Norvane
Email: contact@norvanestudio.com
Chamber of Commerce (KVK): [TO BE ADDED]
VAT Number: [TO BE ADDED]
Business Address: Oostendorperstraatweg 3B, 8081 RH Elburg, The Netherlands

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

We reserve the right to refuse service to anyone at any time for any reason.

3. Product Information

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate. However, we do not warrant that product descriptions or other content on this website are entirely accurate, complete, reliable, current, or error-free.

Actual product colors and appearances may vary depending on screen settings, lighting conditions, and manufacturing variations.

We reserve the right to modify, update, or discontinue products without prior notice.

4. Pricing and Payments

All prices displayed on our website are shown in the selected currency.

Prices may change at any time without prior notice.

Payment must be received and successfully processed before an order is dispatched.

We reserve the right to refuse or cancel any order if payment cannot be verified or if fraudulent activity is suspected.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of the order.

We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

• Product availability issues

• Pricing or listing errors

• Fraud prevention measures

• Incomplete or inaccurate customer information

• Suspected unauthorized transactions

If an order is cancelled after payment has been received, a full refund will be issued.

6. Shipping and Delivery

We ship to multiple countries across Europe and selected international destinations.

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Norvane is not responsible for delays caused by:

• Customs authorities

• Shipping carriers

• Weather conditions

• Public holidays

• Force majeure events

• Circumstances beyond our reasonable control

Risk of loss and ownership of products passes to the customer upon successful delivery to the shipping address provided during checkout.

For more information, please refer to our Shipping Policy.

7. Import Duties, Taxes and Customs

Certain products offered by Norvane may be shipped directly from international suppliers or fulfillment partners.

By placing an order, the customer acknowledges and agrees that:

• Any applicable import duties, customs fees, VAT, taxes, or other charges imposed by customs authorities in the destination country are the sole responsibility of the customer.

• Norvane does not collect or pay such charges on behalf of the customer unless explicitly stated otherwise at checkout.

• Products may be shipped directly from a third country outside the customer's country of residence.

• Norvane is not the importer of record and is not responsible for customs clearance procedures.

• Delivery times may be affected by customs inspections, customs clearance procedures, transportation delays, or other circumstances beyond our reasonable control.

• Any additional costs, delays, customs duties, import taxes, storage fees, administrative charges, or penalties imposed by customs authorities are entirely the responsibility of the customer.

By completing a purchase, the customer confirms that they understand and accept these conditions.

8. Returns and Refunds

Customers may return eligible products within 30 days of delivery in accordance with our Refund Policy.

Returned items must:

• Be unused

• Be in their original condition

• Be returned in the original packaging

• Include all accessories and components

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

Refunds are processed after the returned item has been received, inspected, and approved.

9. Warranty and Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will assess the claim and determine an appropriate resolution, which may include:

• Replacement

• Repair

• Partial refund

• Full refund

10. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Images

• Product photography

• Graphics

• Text

• Designs

• Branding

• Website content

is the exclusive property of Norvane and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Norvane shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

• Use of our website

• Use of our products

• Inability to use our services

• Delays in delivery

• Third-party actions

Nothing in these Terms shall exclude or limit any rights that consumers are entitled to under applicable consumer protection laws.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in our Privacy Policy.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of The Netherlands.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts of The Netherlands.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Norvane
Oostendorperstraatweg 3B
8081 RH Elburg
The Netherlands

Email: contact@norvanestudio.com